Our Policy
At Master Genie, we are committed to providing you with exceptional home maintenance & cleaning services that exceed your expectations. We understand that there might be situations where you need to cancel or request a refund for a service. We aim to ensure a seamless process for cancellations and refunds, while also maintaining fairness to both our valued customers and our dedicated cleaning professionals.
1. Refunds for Cancelled Services: If a customer cancels a service 48 hours prior to the booking schedule time and is eligible for a refund, the refund amount will be processed within 30 business days from the date of cancellation. 2. If our cleaning team arrives at the scheduled service location and is unable to perform the service due to customer unavailability or any other reason, a cancellation fee will be applied.
For cancellations, rescheduling, or refund inquiries, please get in touch with our customer service team.
Email: accounts@mastergenie.ae
Please note that this policy is subject to change without prior notice. It is recommended to review this policy periodically for any updates.
By availing of our services, you acknowledge that you have read, understood, and agreed to our refund and cancellation policy.
Thank you for choosing Master Genie. We look forward to serving you with top-notch home maintenance solutions.